Customer Service
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Return Policy
Eligible Returns: We offer a 30-day money-back guarantee on all purchases. Items must be returned in their original condition, including all packaging, accessories, and documentation.
Buyer-Responsible Returns: If the item is returned in good working condition due to buyer error (e.g., change of mind, incorrect ordering), or if you claim the item is defective but our testing (conducted by Ace of Parts) confirms it is functioning correctly (e.g., due to improper testing on your end), you will be responsible for:
- A 25% restocking fee will be deducted from your refund.
- All return shipping costs.
Refund Process: Once we receive and inspect the returned item, we will process your refund (minus any applicable fees) to your original payment method. Please allow up to 7-10 business days for the refund to appear on your statement.
For returns, don't hesitate to contact us via email to initiate the process and receive return instructions. Thank you for shopping with us!